Tier 3 Escalation Retainers
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LSTG Tier 3 Escalation Retainer
A senior engineer on tap for your IT team — no help desk, no ticket queue, no Tier 1.
What it is
Your IT staff handles the day-to-day. When something lands that they haven't seen before — a broken hybrid Exchange flow, an Entra Conditional Access lockout, an Intune rollout gone sideways — they call a named LSTG senior engineer directly and get someone who has deployed it before. We back your team; we don't replace it.
What's included
- A named senior engineer who learns your environment
- Direct phone and email line for your IT staff
- Active Directory, Entra ID, Exchange, Intune, Azure, networking
- Root-cause write-up after every escalation
- Priority scheduling for project work that comes out of escalations
What it's not
- Not a help desk — end users never call us
- Not managed services — your team keeps the keys
- Not a replacement for your staff — we make them faster
- No long-term lock-in — month to month
How it works
A monthly retainer holds your place and covers the relationship; escalation work bills hourly against it. Scale up during projects, down during quiet months. Most clients start with a single escalation and convert to a retainer once they've seen the response.
Who uses it
The internal IT team of a national event-services company keeps LSTG on a Tier 3 retainer — when a pentest produced an 86-item findings list, the same engineer scoped and delivered the remediation, a company-wide BitLocker rollout, and a zero-trust remote-access project. A large industrial operator's IT department uses LSTG for escalation and project overflow, which grew into an automated HR-to-Active-Directory integration.
Talk to the engineer
Lone Star Technology Group LLC
(817) 704-0530 · help@lstg.io · lstg.io
Ready to Give Your Team Backup?
Tell us about your environment and we'll tell you honestly whether a retainer makes sense.