Privacy Policy | Lone Star Technology Group

Lone Star Technology Group LLC (“we,” “us,” or “our”) operates the website www.lonestartechnologygroup.com and provides information technology managed services to small business clients. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information necessary to deliver and support IT managed services. This may include:

Contact and account information — name, business name, email address, phone number, mailing address, and billing details you provide when you contact us, request a quote, or become a client.
Client system and technical information — information about the systems we are engaged to support or manage, which may include Microsoft Entra ID / hybrid identity configurations, user and device directory data, endpoint and device inventory, Microsoft 365 and Azure tenant configurations, network and firewall configurations, security policy settings, system logs, diagnostic data, and remote support session details.
Communications — records of correspondence, support tickets, service requests, and notes related to the services we provide.
Website usage information — information collected automatically when you visit www.lonestartechnologygroup.com, such as IP address, browser type, pages viewed, and referring URLs (see Cookies and Analytics below).
SMS/text messaging information — your mobile phone number and your consent status when you opt in to receive text messages from us (see Text Messaging and SMS Communications below).

How We Use Your Information

We use the information we collect to:

Provide, configure, manage, monitor, and support the IT services you engage us to deliver, including remote support and remote management of identity, endpoints, cloud, and network systems.
Respond to inquiries, service requests, and support tickets.
Send account notifications, service-related communications, and (where you have consented) text messages.
Maintain the security, integrity, and availability of your systems and ours.
Manage billing, invoicing, and our business records.
Improve our website and services.
Comply with legal, regulatory, and contractual obligations.

We do not sell your personal information.

Data Security Practices

We take the protection of client and system information seriously and apply administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle. These measures may include access controls and least-privilege administration, multi-factor authentication, encryption of data in transit and at rest where applicable, secured remote support tooling, logging and monitoring, and regular review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Sharing and Disclosure

We share information only as needed to operate our business and deliver services, including:

Service providers and subprocessors — trusted vendors and platforms (for example, remote monitoring and management, ticketing/PSA, communications, cloud, and security tools) that process information on our behalf under appropriate confidentiality and data-protection obligations.
Vendors and partners — Microsoft and other technology vendors as necessary to provision, license, or support the services you have requested.
Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of Lone Star Technology Group LLC, our clients, or others.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Analytics

Our website www.lonestartechnologygroup.com may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use the site. We may use analytics tools that collect aggregated, non-identifying usage data. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

Text Messaging and SMS Communications

If you provide your mobile number and opt in, Lone Star Technology Group LLC may send you conversational and informational SMS messages for client support, account notifications, and IT service communications.

Consent is optional. You are never required to provide text-messaging consent as a condition of purchasing any goods or services.
Opt out at any time. Reply STOP to any message to unsubscribe.
Get help. Reply HELP for assistance, or contact us using the details below.
Rates and frequency. Message and data rates may apply, and message frequency may vary.
Full details are available in our SMS Terms of Service.

QuickBooks Connector and AI-Assisted Analysis

When an authorized Lone Star Technology Group administrator connects the QuickBooks Read-Only Connector, we receive accounting information from the selected QuickBooks Online company through Intuit’s Accounting API. Depending on the administrator’s request, this may include company information, accounts, customers, vendors, invoices, bills, payments, and financial reports.

We use this information only to provide administrator-requested reporting, reconciliation support, and business or financial analysis. The Connector enforces read-only API operations and cannot create, edit, delete, approve, or pay QuickBooks transactions. It does not connect to the QuickBooks Payments API.

The Connector stores Intuit OAuth tokens in encrypted form on the authorized local system. Client credentials are managed separately in a secrets-management service. Credentials and OAuth tokens are not included in Connector output or application logs. Access may be revoked through the Connector or QuickBooks Online’s connected-app settings.

When an administrator requests AI-assisted analysis, the QuickBooks information needed for that request is transmitted to the AI provider selected by the administrator, which may include OpenAI or Anthropic. Those providers process the information under their applicable terms and privacy commitments. Administrators should request only information they are authorized to disclose to the selected provider.

The Connector does not maintain a separate database of QuickBooks records. Requested information may remain in AI-session history, administrator-created reports, or other outputs retained by the administrator or the selected service provider. OAuth tokens remain until they expire or access is revoked, subject to Intuit’s token policies.

For questions or requests concerning QuickBooks information processed through the Connector, contact help@lstg.io.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below. We will respond consistent with applicable law. You can opt out of text messages at any time by replying STOP, and out of marketing emails using the unsubscribe link where provided.

Data Retention

We retain personal and system information for as long as needed to provide services, maintain our business records, resolve disputes, and comply with legal, tax, and contractual obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Children's Privacy

Our website and services are intended for businesses and are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Lone Star Technology Group LLC
Website: www.lonestartechnologygroup.com
Email: help@lstg.io
Phone: (817) 704-0530